![]() ![]() I know this is wordy but it is a frustrating problem than can be solved by following these instructions. All of the features that had been "locked by the person who set up your printer" (which I'm pretty sure in everybody's case is not you) have now been magically unlocked. Turn it back on you will have to go through and set everything up like when you first took the printer out of the box. Your screen will go dark as the printer will start resetting itself. Arrow down to the "Semi-Full Reset" option. NOTE - Even if you do not see the return key (as it often disappears and reappears) click on the location of where the return key should be 4 to 5 times until you reach the "Support" menu. Here's how he solved my problem:įrom the Home Screen, go to the bottom-left and click on the return key (bottom-left). I just received Customer Support help by a really patient associate by the name of Abhishek. Take care now and have a superb week ahead. I will be really glad to assist you here. I understand that you require assistance regarding issues with the printer’s password locking you out. Thank you for taking an interest in the HP community. Take care now and have a superb week Day. If this helps, please mark this as “ Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the " Thumbs Up" button to give me a Kudos to appreciate my efforts to help. I genuinely hope the issue gets resolved without hassles and the unit works great. Please perform all these steps patiently as it is critical to resolving the issue. If the issue persists, then please check your forum private message box for a message from me that gives steps to perform a semi-full reset on the printer that restores it to factory defaults. Please restore network defaults on the printer by following steps from this user guide: (Please refer to page 134 on how to do it.).Did this happen after changing your router or ISP?.To assist you with accurate information I would require more information regarding this: ![]() I will be really glad to assist you here.įabulous description and superb diagnosis of the issue before posting. ![]() ![]() ![]()
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